📜 Exchange and Return Policy

Exchange & Return Policy – Nibras Store

At Nibras, we are committed to customer satisfaction and providing a premium shopping experience. This policy has been set to clearly protect the rights of all parties.

🔄 First: Exchange Policy

Customers may request an exchange within 2–3 days from the date of receiving the order, provided that:

• The product is unused

• In its original condition

• With the original tag and card attached

• Inside the original packaging

Products eligible for exchange:

• Ghotra

• Shemagh

• Caps (Taqiyah)

Exchange requests are accepted in the following cases:

• Incorrect size

• Different model

• Manufacturing defect

🔁 Second: Return Policy

Customers may request a return within 2–3 days from the date of delivery in the following cases:

• Product arrived damaged

• Incorrect order received

• Clear manufacturing defect

Refund process:
Once approved, the refund will be processed within 5–10 business days to the same payment method used.

🚫 Non-Returnable & Non-Exchangeable Products

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Shemaghs or caps that have been opened or used

• Any product with the tag or label removed

• Discounted items or products purchased during special offers (if applicable)

🚚 Shipping Fees

• If the issue is caused by Nibras Store, we will cover all shipping fees

• If the request is due to a change of mind or size, the customer bears the shipping fees

📩 How to Request an Exchange or Return

Please contact us within the specified period via:

• Email

• Or WhatsApp

Providing:

• Order number

• Product photos

• Reason for the request

Our team will respond within 24–48 business hours

✨ At Nibras, we believe elegance begins with trust, and your comfort is always our priority.